Avalara Tax Connector - Troubleshooting - Copied Order shows original lines in SRI_TaxOrderLine
An order was copied with lines

\
Order Lines removed and Tax recalculated
Here No Tax and no Total which is correct

But the SRI_TaxOrderLine table still has records from when the order was copied

this will be resolved in the REST update to Synergy Tax
Cleanup of SRI_TaxOrderLine table
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