Administration
UPK Error when Accessing OLS - Tracking error
*Current Gen of Browsers dropped Support for XHR. Chrome version 80 and earlier is compatible. Browser is not Allowing synchronous XHR requests to enable follow instructions below The commands are: brave://flags chrome://flags edge://flags search for ...
Moving VISUAL Quality reports to new location
Description: Moved VISUAL Quality reports to a new location. Update the VISUAL Quality SQLBase or Oracle database after moving the VISUAL Quality reports to a new location. Symptom: Invalid file name Resolution: Here's a procedure for reinstalling ...
Window handle in hwnd.template.var is invalid
Description: 'Window handle in hWnd.Template. Var is invalid' message when opening, closing or saving in a program that has Customizable User Defined Field (UDF). Resolution: There is a problem with one or more Customizable User Defined Fields that ...
Bar Code Labor Ticket Entry not scanning correctly through Remote Desktop Session
Description: Barcode scanner is not scanning properly when using Remote Desktop Session (RDS) to access Bar Code Labor Ticket Entry but works fine outside Visual. Resolution: Issue was fixed by editing Remote Desktop Connection and setting Apply ...
Connectivity
Troubleshooting connection Issues Error 19005 If receiving an error 19005 check the following Windows Services Check the SQL Server services and make sure they are running on the Database server Check SQL Server Configuration Manager Make sure the ...
Visual Rendering High DPI Issues
Close out of Visual right click on visual icon and select open file location Find VM.exe Right click and select Properties Select Change High DPI settings Select the checkbox under High DPI Scaling Override Select System (Enhanced) Click ok then ...
Visual DPI doesn't match Desktop when using Remote Desktop
Open regedit and navigate to the registry key: HKLM\SOFTWARE\Microsoft\Windows\CurrentVersion\SideBySide Right-click, select NEW -> DWORD (32 bit) Value Type PreferExternalManifest and then press ENTER. Right-click PreferExternalManifest, and then ...
Why do I see Chinese, Kanji, or Other Unexpected Character Glyphs in Reports or Queries?
There are two main reasons why Chinese, Kanji, or other unexpected character Glyphs show up in reports and other queries. 1. VARCHAR verses NVARCHAR datatypes in database columns. When converting from older version of Visual (prior to Version 8) all ...
Error while Launching Visual - "Cannot find specified protocol entry"
If the following error is encountered while trying to launch Visual, check if there are any ODBC connections with the same name as the database name specified for the Visual connection. ...
Upgrading Synoptix from version 6 to version 8 - need Compusoft Support
When upgrading Synoptix from an older version to 8, you may need CompuSoft support if the converter program won't run. You will have to schedule via their website (Calendly - Synoptix Technical Support) , or send an email to ...